Frequently Asked Questions
Everything you need to know about your Nordic beauty journey.
Where do you ship your products from?
All Lumene FI orders are processed and shipped directly from our warehouse in Finland to ensure the highest quality and freshness of our Nordic skincare products.
Are Lumene products vegan and cruelty-free?
Yes, we are committed to sustainable beauty. The majority of our products are 100% vegan, and we never test our products or ingredients on animals.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link to monitor your package's journey.
What is your return policy?
We offer a 14-day return period for unopened and unused products in their original packaging. Please contact our customer service team to initiate a return.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular local Finnish payment methods including Klarna and mobile pay options.
How do I choose the right products for my skin type?
Each product page includes a detailed 'Skin Type' recommendation. You can also use our online skin consultation tool to find a personalized Nordic beauty routine.