Returns & Exchanges
At Lumene, we want you to be completely satisfied with your Nordic beauty experience. If your purchase isn't a perfect fit, you can return unused and unopened products within 30 days of delivery.
Initiate Your Return
Log into your account or use our guest portal to select the items you wish to return and receive your unique return authorization code.
Prepare the Package
Place the unopened products in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Drop Off and Ship
Affix the pre-paid shipping label provided in your original order or via email and drop the package at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing